FAQs

Orders and shipping

How long does delivery take?

Orders will be be processed between 2-3 business days. After orders are processed shipping will take 2 to 5 business days depending on location.

How do I track my order?

Please refer to the Order Tracking page on our website to track you order. Also check your email for confirmation email with tracking details attached. 

Can I make any changes to my order now it has been placed?
We start to process your order as soon as you place it so that you receive your items as quickly as possible. If You decide to cancel your order and change your mind at any moment please contact as soon as possible so that we can accommodate you the best way possible . Please contact our Customer Service team info@robertodelvani.com as soon as possible, who will be happy to help you.

 Returns, Exchanges and Refunds

What is your return policy?

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 7 days of delivery, subject to the following conditions:

• Your original Order Number must be provided as proof of purchase.
• The item(s) must be in original condition and packaging, with tags attached. 

Exchanges

• We currently are not accepting exchanges if you would like to receive a refund please contact customer service and we will Glady grant a refund.

 

How do I return my order?

Please reach out to our Customer Service team for assistance with your return at info@robertodelvani.com or call us at 215-278-9321, once we receive and approve your request please mail all packages back to 2339 Cottman Ave Philadelphia PA 19149. You must ship the item back and we will not charge a restocking fee.

What payment methods do you accept?

We accept major credit cards & debit cards such Visa and Mastercard.